Returns
Our policy lasts 75 days. If 75 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate a return, please visit here start the process .

Wholesale and custom glassware orders are not returnable.

If a glass arrived broken, you may prefer to get a replacement here. 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center - please visit here start the process
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 75 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Any wholesale transaction
  

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. Use this link to get a replacement.

Can the items be exchanged?

Return the item using the instructions above, and buy the new item.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. Return shipping is the responsibility of the buyer, unless if we made a mistake. If you believe you are entitled to a free shipping label, please don't hesitate to email us at hello@glas.vin. Shipping labels may be less expensive via a site like Shipnerd. If you'd like an exchange, we may be able to pay for return shipping - again, please email hello@glas.vin to inquire about this.

The return shipping address is typically in Pennsylvania.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us (hello@glas.vin).